Trust Center
Welcome to Tidio's Trust Portal for Tidio services, including Lyro AI Agent. This resource provides access to detailed compliance documentation, security and privacy FAQs, and information about our security measures. We're committed to transparency and earning your trust - this portal gives you the information you need to be confident in how we safeguard your data.
Security researchers, ethical hackers, and tech enthusiasts are welcomed by Tidio to report potential security vulnerabilities according to our Responsible Disclosure Policy. We provide safe harbor protection for those conducting security testing in good faith, and offer formal acknowledgment for reported vulnerabilities according to their impact and severity.
Documents & Reports
Access Control
Access Control
Access is tightly monitored and controlled at our company. We are happy to provide more details about our access control practices upon request.
Infrastructure
Infrastructure
We take great care to work with best-in-class infrastructure providers that provide secure computing and storage. We are happy to provide more details about our infrastructure upon request.
Network Security
Network Security
We protect our corporate network against external & internal threats.
Corporate Security
Corporate Security
We implement internal measures and practices to maintain a high standard of security.
Policies
Policies
We are currently working with experts to put together our company policies. Please contact us for more details.
Tidio has successfully completed penetration testing, confirming our commitment to ensuring the highest level of data security. The penetration testing confirmation letter is available upon request in our Trust Center. We encourage you to contact our security team for detailed information about the conducted tests.
We are excited to announce the launch of Tidio's Trust Center! This new initiative is designed to ensure that we uphold the highest standards of data protection for our customers. With transparency at the forefront, our Trust Center provides clear information on how we safeguard your data and comply with global security regulations. At Tidio, your trust is our priority, and we are committed to maintaining a secure and reliable environment for all our users.
If you need help using this Trust Center, please contact us.
If you think you may have discovered a vulnerability, please send us a note.